Support

Help with common Topics

I forgot my password

When you cannot remember your password you can reset it via the password reset form here.

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I did not receive the registration email

Sometimes it can take a few minutes until you receive the email. When it still does not appear you can check if

your inbox is full
the email accidentally was delivered to your spam folder

Additionally you can also request a new validation link vie the password reset form.

I have another question

Before sending this contact form, please be aware of the following:

Please DO NOT report drug safety related information, such as side effects, via this form. Drug safety related information should be reported to at1safetyinformation@octapharma.com. If you are a patient, please contact your physician in case of adverse reactions. Please consider the pharmacovigilance data privacy statement, if you are reporting drug safety relevant events.

Any personal data including all data in this form which you enter (collectively referred to hereinafter as "data") is stored and used by Octapharma AG, respectively the responsible Octapharma group company for the purpose of your request. We will only collect and save such data which are adequate, relevant and not excessive in relation to the purpose for which they are collected.

You are responsible for ensuring that the personal data you provide is truthful, correct, non-ambiguous and up-to-date.

You can request to be provided with information about data which we store/process about you. In addition, you have the right to have any personal data blocked or deleted, to object to the processing of your data unless the applicable laws and regulations oblige us to store/keep processing your personal data, to have any incorrect data corrected and the right to have your data transferred to a third party.

If you do not have your data deleted it will remain stored for a period of time necessary for the purposes for which the data were collected or for which they are further processed.

For further information on data protection, please refer to the data privacy statement:

DATA PRIVACY STATEMENT